Purchased a dress and matching flip flops Wednesday - needed to exchange for smaller size dress & one size larger flip flop. Went on Thursday to EXCHANGE the items.
After the representative received assistance I was being told I owed an add'l $10.50 "bc prices change on Thursdays". Ummm... Wednesday I received an add'l 15% off bc of being a loyal customer & this is how I'm treated? I said , "no thank you." The service rep mistakenly assumed I was wanting to retain the exchange of flip flops & never returned my original receipt.
Going to see if I have time to return them tomorrow bc I do not own the matching dress now.
Ugh! What pathetic customer service.
Too bad bc I use to enjoy shopping at their non outlet stores.
Kenny Price
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January 24, 2017
Not only do you get great quality clothing here at this outlet the staff are very pleasant and nice.
Purchased a dress and matching flip flops Wednesday - needed to exchange for smaller size dress & one size larger flip flop. Went on Thursday to EXCHANGE the items. After the representative received assistance I was being told I owed an add'l $10.50 "bc prices change on Thursdays". Ummm... Wednesday I received an add'l 15% off bc of being a loyal customer & this is how I'm treated? I said , "no thank you." The service rep mistakenly assumed I was wanting to retain the exchange of flip flops & never returned my original receipt. Going to see if I have time to return them tomorrow bc I do not own the matching dress now. Ugh! What pathetic customer service. Too bad bc I use to enjoy shopping at their non outlet stores.
Not only do you get great quality clothing here at this outlet the staff are very pleasant and nice.
Tommy Hilfiger is no longer at the outlet shops.
Store closed.
Nice clean store