I used Haleakala Solar to add solar panels and Tesla power walls to our house. While the process takes some time (6 months or so from start to finish), Haleakala Solar was very clear from the beginning on what the process looks like, the steps, and how long each step would take. Some steps took longer than they planned and some less (as you might expect in a complicated process), but overall, they were pretty accurate.
The work was really well done. There electricians and technicians were all professional. The communication from their team on site and in the office was good. There was some communication back and forth for the different steps, and they always called or emailed me back (or took care of whatever paperwork was needed).
In the end, I was very happy, got good feedback on the work from the county inspector, and would use them again.
Thank you Christine, Cryschelle, and team!
Jody King
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January 20, 2024
I have had a long relationship with Haleakala Solar and Roofing. I purchased a solar panel system for my Kihei home several years ago. The installation was quick and professional. Their employees are courteous, the installation and service personnel were very knowledgeable and efficient. Even the office staff is very professional, they always return my calls promptly and attend to any concerns or questions that I may have. I later purchased a new roof which was installed by Haleakala Solar and Roofing. A new solar hot water system with a panel was also purchased at the same time. I highly recommend Haleakala Solar to anyone wanting a quality product and great service. My electric bill is now almost non-existent and I couldn't be happier!
Great value!
Danielle J
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February 24, 2024
Had PV installed with Haleakala Solar 12 years ago and had a great experience with no issues. Wanted to add more panels and a battery and decided to give Haleakala another shot. Big Mistake! New Owner doesn’t seem to care much about the customer or their experience. Seems like I had an inexperienced crew working on my house. They left holes in my roof and on the outside of my house. Installed everything and just left not even checking that everything was functioning. Enphase and my Tesla Gateway were both not working properly leaving me with issues to sort out on my own. After months of anxiety and stress that I didn’t need, finally have everything fixed and working properly. Only thanks is to my project coordinator and the head electrician who were both amazing. The only reason I would recommend this company and can give 2 stars is because of them. I tried multiple times to speak with the owner and not once has he reached out to apologize or even try to help resolve any of my complaints.
Kaipo Kahai
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January 06, 2025
I have been waiting 5 months for Haleakala Solar to complete their end of the contract. I did my part of paying for services, which was required to release the required info to Hawaiian Electric, but the paperwork has been incomplete.
It's difficult get get in contact with a service person at Haleakala Solar. Save yourself the headache and go with someone else.
I will attach emails that shows the disconnect between Hawaiian Electric and Haleakala Solar.
David Ricks
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February 08, 2024
UPDATE 2.7.2024:
Well, Haleakala Solar was finally able to come to my home and make the necessary roof repairs and water heater adjustments. All were completed quickly once on site. I was told there have been some management changes to alleviate customer concerns. I am now completely satisfied with the work performed by Haleakala Solar. I will now update to four stars. Can't give five due to the issues with the "old" management problems that I encountered.
I had a new solar water heater installed by Haleakala Solar. A few weeks after the install I realized there was damage to my brand new metal roof and an issue with the water heater itself. I sent messages to the salesman, left messages at the Maui office, submitted service requests, and an email to the Oahu office, all with NO response. Finally, months later I was able to talk to a person at the Maui location. A company representative came to my home, acknowledged the roof damage, and told me a tech would need to look at the water heater. That was over a month ago. I have yet to hear anything further from Haleakala Solar. Called their Maui office but no answer, as seems to be the norm, so I left a voicemail (Isaac?). Another week has passed, still no response. Guess my next step will be a formal complaint with RICO.
I used Haleakala Solar to add solar panels and Tesla power walls to our house. While the process takes some time (6 months or so from start to finish), Haleakala Solar was very clear from the beginning on what the process looks like, the steps, and how long each step would take. Some steps took longer than they planned and some less (as you might expect in a complicated process), but overall, they were pretty accurate. The work was really well done. There electricians and technicians were all professional. The communication from their team on site and in the office was good. There was some communication back and forth for the different steps, and they always called or emailed me back (or took care of whatever paperwork was needed). In the end, I was very happy, got good feedback on the work from the county inspector, and would use them again. Thank you Christine, Cryschelle, and team!
I have had a long relationship with Haleakala Solar and Roofing. I purchased a solar panel system for my Kihei home several years ago. The installation was quick and professional. Their employees are courteous, the installation and service personnel were very knowledgeable and efficient. Even the office staff is very professional, they always return my calls promptly and attend to any concerns or questions that I may have. I later purchased a new roof which was installed by Haleakala Solar and Roofing. A new solar hot water system with a panel was also purchased at the same time. I highly recommend Haleakala Solar to anyone wanting a quality product and great service. My electric bill is now almost non-existent and I couldn't be happier! Great value!
Had PV installed with Haleakala Solar 12 years ago and had a great experience with no issues. Wanted to add more panels and a battery and decided to give Haleakala another shot. Big Mistake! New Owner doesn’t seem to care much about the customer or their experience. Seems like I had an inexperienced crew working on my house. They left holes in my roof and on the outside of my house. Installed everything and just left not even checking that everything was functioning. Enphase and my Tesla Gateway were both not working properly leaving me with issues to sort out on my own. After months of anxiety and stress that I didn’t need, finally have everything fixed and working properly. Only thanks is to my project coordinator and the head electrician who were both amazing. The only reason I would recommend this company and can give 2 stars is because of them. I tried multiple times to speak with the owner and not once has he reached out to apologize or even try to help resolve any of my complaints.
I have been waiting 5 months for Haleakala Solar to complete their end of the contract. I did my part of paying for services, which was required to release the required info to Hawaiian Electric, but the paperwork has been incomplete. It's difficult get get in contact with a service person at Haleakala Solar. Save yourself the headache and go with someone else. I will attach emails that shows the disconnect between Hawaiian Electric and Haleakala Solar.
UPDATE 2.7.2024: Well, Haleakala Solar was finally able to come to my home and make the necessary roof repairs and water heater adjustments. All were completed quickly once on site. I was told there have been some management changes to alleviate customer concerns. I am now completely satisfied with the work performed by Haleakala Solar. I will now update to four stars. Can't give five due to the issues with the "old" management problems that I encountered. I had a new solar water heater installed by Haleakala Solar. A few weeks after the install I realized there was damage to my brand new metal roof and an issue with the water heater itself. I sent messages to the salesman, left messages at the Maui office, submitted service requests, and an email to the Oahu office, all with NO response. Finally, months later I was able to talk to a person at the Maui location. A company representative came to my home, acknowledged the roof damage, and told me a tech would need to look at the water heater. That was over a month ago. I have yet to hear anything further from Haleakala Solar. Called their Maui office but no answer, as seems to be the norm, so I left a voicemail (Isaac?). Another week has passed, still no response. Guess my next step will be a formal complaint with RICO.