I have been using Kihei Automotive for a couple of years now. My 2006 Honda pilot is not the easiest SUV to work on. Kihei automotive was always precise, punctual, fair, and a good value. Peter M Kihei.
A friend saw an ad for A/C recharge here and I called because my a/c not working and I couldn’t get an appointment at Subaru for more than a month, it’s too hot to go that long without a/c. A friend checked my car and said my compressor wasn’t working. I showed up for my 7:30 appointment I needed to wait for my car, quoted to have info my noon. I was so happy to find out that instead of a new compressor I needed 2 new hoses and a lot of a/c recharge and in a bit more than two hours I was on my way. Personally I was a mess when I showed up and zJohn was very kind and caring. I will be back and recommend bringing your car here. Mahalo, Mahalo
Never wrote a review before but thought appropriate in this situation: Bought a used 2008 Toyota Highlander. Previous owner's roommate was mechanic and told me that the Fuse box B in engine compartment had issue other than that all good. So I bought used Fuse box B off Ebay and it fixed issue of headlights problem but two days later car would not start.. So I brought it in to Kihei Automotive I told John I will follow tow truck in and show what part I replaced, he said no worries we will test all and find issue. I said okay. He called me few days later and said he had spent 3 hours diagnosing and still had not found the problem and if I wanted him to keep going since he was +$300 into it. I said yeah, but I feel like the problem has to be something with fuse box and headlights that I replaced. He called back next day and said found the problem, and it was the Fuse Box B, that I had replaced and I owed $550 for his diagnostic! Now I don't doubt that he spent 4-5 hours diagnosing, I just feel like he was not listening to me and it cost me! ..Or it just takes him that long to find problem? I said its crazy if someone tells you the problem then $550 later you tell him its the same problem. John explained he had to test everything to find the issue and its why he doesn't buy aftermarket parts. Okay so I'm minus $550 now. John wanted to charge me extra $700 to fix problem. $500 for new Fuse box and $200 to install. I explained, I installed already, it literally took me 45 seconds to slide in the new fuse box with two clips. He shrugged shoulders. So returned damaged fuse box to ebay got refund and got a new one and fixed problem myself, car ran fine... Problem 2: two weeks later)there was a battery drain somewhere; so i tried pulling fuses to find. Like idiot I put fuses back wrong (didnt know) and car would not start. Since John and Kihei automotive knew car, I thought humorously okay, lets bring it back to them to figure out why car wont start. I really felt like I was nice and considerate during this whole process. Have to say John was nice and respectful in return. John called and said yup was a missing fuse and that fixed the problem. I was grateful such a simple problem and hoping when I get bill he would cut me some slack since it was replacing a fuse, or maybe he would take quick look at battery drain. I get bill. $133 to replace fuse. No diagnostic on battery drain. Now I know mechanics time is valuable. But wow I feel like he screwed me so bad on this deal!! $680 to just tell me, have a problem where I told him problem was, and to put in a new fuse. I mean take this story for what you will, it could not be more than 100% accurate and even unbiased when accounting all details here. But I promise I will never take my car to Kihei Automotive again and make sure none of my friends on island do as well
My go to for routine maintenance, never tries to upsell. Just good old fashioned quality mechanics.
I would highly highly recommend. My car broke down, and John the owner recommended A speedy tow with reasonable price. John diagnose the problem and had it fixed within 24 hours. Fair price
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