Eight months ago I had my rotors and pads replaced here and unfortunately it has not been a good experience. A few days after my new rotors and pads were installed I heard a loud grinding noise coming from my brakes. I took it back and was told a mechanic made a mistake. They needed to replace the caliper bolts. I’m not sure if there was more damage done because of the improper initial installation. I understand that mistakes happen but the owner proceeded to tell me he wasn’t going to charge me. I don’t know why I would be charged after they admitted to making a mistake. Recently my brakes have been screeching. I chose to have new brand new rotors installed instead of having them refinished so that I would not have to worry about my brakes for many years but unfortunately that has not been the case. I took my car in twice this week and they tried a few things to prevent the noise but have not found the core issue. My brakes are still squeaking. The staff is very kind and patient and tried many times to fix this issue but sadly it was not resolved.
Mick McCarthy
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November 19, 2025
Unbelievable Integrity, Expert Communication, and They Waived a $600 Diagnostic Fee!
From the moment I contacted SR Automotive, the staff were very polite and incredibly helpful. I brought my vehicle in for a complex Anti-Lock Brake (ABS) Modulator repair.
The service was exceptional. The mechanic who worked on my car was particularly outstanding, taking the time to describe the problem to me in detail to ensure I fully understood the critical issue.
After spending a good part of the day diagnosing the car, the team showed true integrity. They informed me that my car's specific make requires dealership-level programming to ensure the new modulator would function safely. Instead of proceeding with an incomplete job, they chose to stop the repair and directed me to the dealership, prioritizing my safety over their profit.
The most incredible act of integrity was regarding the bill. After the all-day diagnosis—a service that normally carries a fee of around $600—they waived the entire charge because they couldn't complete the full, correct repair!
SR Automotive sets the gold standard for honest service, expertise, and customer care. If you want trustworthy work from highly communicative and helpful staff, look no further. I will definitely be a returning customer for any future non-dealership specific work.
Mick McCarthy
Christina Chin
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July 25, 2025
I had an amazing experience at Master Auto Center! I came in without an appointment needing new tires to be mounted on, and they took care of me right away. Tommy, the owner, is incredibly friendly, smart, and most importantly—honest. You can tell he genuinely cares about his customers and takes pride in doing the job right. I think his wife runs the front and she’s super sweet and friendly too. It’s rare to find a shop that’s this efficient and trustworthy. Highly recommend to anyone looking for quality service and peace of mind!
Chrisha
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January 02, 2026
If I could give 0 stars I would. DONT TAKE YOUR CAR HERE. They ruined my car and had my car sitting and the things they said they changed weren’t changed or fixed. I was charged a good sum of money for a car that broke down in 1 week. I took my car to another mechanic shop and they fixed and confirmed that the issue was in the parts that Tommy supposedly fixed. Please go someplace else.
John Nguyen
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November 23, 2025
Terrible place if you wanna get ripped off, brought my car in for a self diagnosis and they told me that the repair for my wheel alignment is $5,000. Already I knew it was a scam, they charged me $208 for a self diagnosing so I took it to R&R and they did it for free. R&R is way better they charged me $167 for my wheel alignment instead of $5,000 LOL!!
Eight months ago I had my rotors and pads replaced here and unfortunately it has not been a good experience. A few days after my new rotors and pads were installed I heard a loud grinding noise coming from my brakes. I took it back and was told a mechanic made a mistake. They needed to replace the caliper bolts. I’m not sure if there was more damage done because of the improper initial installation. I understand that mistakes happen but the owner proceeded to tell me he wasn’t going to charge me. I don’t know why I would be charged after they admitted to making a mistake. Recently my brakes have been screeching. I chose to have new brand new rotors installed instead of having them refinished so that I would not have to worry about my brakes for many years but unfortunately that has not been the case. I took my car in twice this week and they tried a few things to prevent the noise but have not found the core issue. My brakes are still squeaking. The staff is very kind and patient and tried many times to fix this issue but sadly it was not resolved.
Unbelievable Integrity, Expert Communication, and They Waived a $600 Diagnostic Fee! From the moment I contacted SR Automotive, the staff were very polite and incredibly helpful. I brought my vehicle in for a complex Anti-Lock Brake (ABS) Modulator repair. The service was exceptional. The mechanic who worked on my car was particularly outstanding, taking the time to describe the problem to me in detail to ensure I fully understood the critical issue. After spending a good part of the day diagnosing the car, the team showed true integrity. They informed me that my car's specific make requires dealership-level programming to ensure the new modulator would function safely. Instead of proceeding with an incomplete job, they chose to stop the repair and directed me to the dealership, prioritizing my safety over their profit. The most incredible act of integrity was regarding the bill. After the all-day diagnosis—a service that normally carries a fee of around $600—they waived the entire charge because they couldn't complete the full, correct repair! SR Automotive sets the gold standard for honest service, expertise, and customer care. If you want trustworthy work from highly communicative and helpful staff, look no further. I will definitely be a returning customer for any future non-dealership specific work. Mick McCarthy
I had an amazing experience at Master Auto Center! I came in without an appointment needing new tires to be mounted on, and they took care of me right away. Tommy, the owner, is incredibly friendly, smart, and most importantly—honest. You can tell he genuinely cares about his customers and takes pride in doing the job right. I think his wife runs the front and she’s super sweet and friendly too. It’s rare to find a shop that’s this efficient and trustworthy. Highly recommend to anyone looking for quality service and peace of mind!
If I could give 0 stars I would. DONT TAKE YOUR CAR HERE. They ruined my car and had my car sitting and the things they said they changed weren’t changed or fixed. I was charged a good sum of money for a car that broke down in 1 week. I took my car to another mechanic shop and they fixed and confirmed that the issue was in the parts that Tommy supposedly fixed. Please go someplace else.
Terrible place if you wanna get ripped off, brought my car in for a self diagnosis and they told me that the repair for my wheel alignment is $5,000. Already I knew it was a scam, they charged me $208 for a self diagnosing so I took it to R&R and they did it for free. R&R is way better they charged me $167 for my wheel alignment instead of $5,000 LOL!!