I am updating my review from a 1 star to a 4 star, due to Matt calling me and genuinely caring about improving my experience. I appreciated the call and I understand things take time, however better communication is needed and I believe Matt and his team will deliver that.
I have hurricane insurance through Allstate and for the most part, I don’t need to contact them for much. I pay my premium and the provide my coverage. Nothing crazy. Recently, my mortgage lender reached out to them for a copy of my policy. They never returned any messages, I emailed Matt who was very responsive when I first signed up more than 10 years ago. He never returned any voicemails or emails. I finally got in touch with Tony, he was nice and said he would help me and send over my policy, no problem - this was on a Friday. I never heard back, and by Monday, my mortgage lender never received anything. I called on Monday and Tony informed me he was getting an “error” so his coworker sent it. I called my lender and they still haven’t received anything. I understand things happen but no excuse for ghosting me and not responding to emails or voicemails. When I texted the customer service number to ask how I can leave a review, all of a sudden I got an email with my policy. Not sure if that was coincidence or not, but definitely frustrating. I always try to support local businesses and this experience is making me want to switch insurers especially since they’re not the cheapest either, combine that with poor customer service, no sense staying with them.
Rick
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September 01, 2023
Fantastic agent. Tony is always willing to answer my questions and show me ways to save money. He's quick to respond to email. He was quick to pay the tow bill.
K H
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April 09, 2024
Great service. If I ever need anything, they are there to help. I received better pricing than competitors. After the Lahaina fire, they were proactive and came to my town to check if our cars survived. They know how to take care of their customers.
Brian Griffith
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January 16, 2024
Service and people are nice and efficient, BUT, I got in an accident (not my fault) and there are zero body shops on Maui that are willing to work with Allstate Insurance to get my car fixed. Reports from the body shops report that there difficult to work with, don't want to pay etc. So this makes it very difficult to have Allstate Insurance here. Luckily, the accident was not my fault so I was able to use the other party's insurance, which was accepted.
Valerie Okimoto
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November 27, 2023
Overall Allstate has been so helpful and understanding. Tony at the Kihei off is very prompt and helpful. Also, the staff at the kihei office is willing to help at a moments notice. As far as the main office, all it took was one phone call to report our loss in the Maui wildfire and they responded. My parents and I are very pleased with your team. Thomas Bork, Jennifer Thomas, Wendy Graham, Roxanne Covell. Each and every one did follow up calls to make sure we were ok. I can’t thank you enough for such great service. Thank you from the bottom of our hearts.
I am updating my review from a 1 star to a 4 star, due to Matt calling me and genuinely caring about improving my experience. I appreciated the call and I understand things take time, however better communication is needed and I believe Matt and his team will deliver that. I have hurricane insurance through Allstate and for the most part, I don’t need to contact them for much. I pay my premium and the provide my coverage. Nothing crazy. Recently, my mortgage lender reached out to them for a copy of my policy. They never returned any messages, I emailed Matt who was very responsive when I first signed up more than 10 years ago. He never returned any voicemails or emails. I finally got in touch with Tony, he was nice and said he would help me and send over my policy, no problem - this was on a Friday. I never heard back, and by Monday, my mortgage lender never received anything. I called on Monday and Tony informed me he was getting an “error” so his coworker sent it. I called my lender and they still haven’t received anything. I understand things happen but no excuse for ghosting me and not responding to emails or voicemails. When I texted the customer service number to ask how I can leave a review, all of a sudden I got an email with my policy. Not sure if that was coincidence or not, but definitely frustrating. I always try to support local businesses and this experience is making me want to switch insurers especially since they’re not the cheapest either, combine that with poor customer service, no sense staying with them.
Fantastic agent. Tony is always willing to answer my questions and show me ways to save money. He's quick to respond to email. He was quick to pay the tow bill.
Great service. If I ever need anything, they are there to help. I received better pricing than competitors. After the Lahaina fire, they were proactive and came to my town to check if our cars survived. They know how to take care of their customers.
Service and people are nice and efficient, BUT, I got in an accident (not my fault) and there are zero body shops on Maui that are willing to work with Allstate Insurance to get my car fixed. Reports from the body shops report that there difficult to work with, don't want to pay etc. So this makes it very difficult to have Allstate Insurance here. Luckily, the accident was not my fault so I was able to use the other party's insurance, which was accepted.
Overall Allstate has been so helpful and understanding. Tony at the Kihei off is very prompt and helpful. Also, the staff at the kihei office is willing to help at a moments notice. As far as the main office, all it took was one phone call to report our loss in the Maui wildfire and they responded. My parents and I are very pleased with your team. Thomas Bork, Jennifer Thomas, Wendy Graham, Roxanne Covell. Each and every one did follow up calls to make sure we were ok. I can’t thank you enough for such great service. Thank you from the bottom of our hearts.