Reviews praising Brian reflect work done by a skilled technician who no longer appears to be with this shop. Current service under Paul does not reflect that same standard. Read carefully before trusting positive reviews.
Every glowing review you see is about Brian. Brian left this business to Paul sometime around mid-2025. These are two fundamentally different experiences under the same business name. That distinction is not obvious and it matters enormously.
Brian? Stellar. Replaced a clutch including master and slave cylinder, fast and fairly priced. Clearly knew European engineering.
Paul? A different story entirely.
Under Paul's direction: 3 months of delays to replace a clutch and ball joint on a camper van being used as emergency housing by a Lahaina fire survivor. This was a fact Paul was explicitly told - SOMEONE LIVES IN THIS VEHICLE.
Phone goes straight to voicemail, always.
It was also made clear to provide an estimate BEFORE doing the work. After nearly begging for the vehicle back, we received a massive bill including $75 for fuel and $80 for a locking gas cap on a vehicle returned with NO gas in the tank. $75 more than fills this tank even at $5/gal. The gas station is less than one block away, they surely did not drive 200 miles to make sure the repairs were solid.
During that same job Paul's team broke the speedometer cable, didn't mention it, and let the vehicle drive away with no fuel and no functional speedometer. When we returned, Paul claimed it "must have broken on its own" and quoted hours of labor at $180/hr plus $200 for a part available online for $50la. This is labor that existed solely because his team broke a part during their normal repair job. Even if it was old and fragile they could have at least warned us. After 3 months of waiting for parts... and a $3800 bill for a clutch that cost $1600 from Brian a few years earlier... only to then have to come back and have them try to gouge us further. So while he is trying to sell us on overpriced repairs for damages his team did I ask him about the loud exhaust, because now it just sounds LOUD. That brings us to:
In a subsequent insurance claim Paul promised to photograph the exhaust damage and submit an estimate promptly. He waited so long the claim closed. We had to chase him down by voicemail — naturally — to get the estimate submitted at all.
We ordered every part on his estimate with expedited shipping to HAWAII. No delays this time. Brought everything to the shop, laid the parts out, walked him through fitment, assured him not only did we order all the parts and correct part numbers received, but we ordered parts he failed to list. Paul warned us that since we supplied parts he "couldn't guarantee they'd be correct." This is about parts sourced directly from his own insurance estimate that he wrote.
One week later, no call. We called. Voicemail. He called back to inform us the parts were wrong.
Paul submitted that estimate to the insurance company based on stock OEM catalog data, without physically inspecting a vehicle with obviously custom dual exhaust. He did not verify that the parts he put on the estimate matched the actual components on this specific van. When confronted, he blamed us, refused to acknowledge the error was his, and suggested a few hours of welding at shop rates would solve a problem created entirely by his own incomplete assessment. Had he ordered the parts himself, at his leisure, and then discovered they were the wrong parts he would have had to leisurely order correct parts, likely increasing the costs due to his own negligence in managing insurance claims.
What Paul didn't know: I have been the primary mechanic on this vehicle for years. I only hire out work I don't want to deal with. I know exactly what competent inspection looks like. I told him I would rather do the work myself than be lied to one more time and billed double on the entire job for 15 minutes of welding and a pile of wrong parts he had us order.
Brian earned every positive review here. Paul has earned none of them. Buyer beware.
Michelle Peacock
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July 26, 2023
Outstanding personal service, Brian answered my call versus a machine. I towed my car over, they worked on it. I stayed and Brian gave me a ride to Kyla Bistro for lunch because the places close by were closed. Offered to puck me u afterwards. They fixed everything. Super happy. Definitely recommend their services
Luca Kauwertz
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April 19, 2024
I have brought a few vehicles here over the years to have the tires replaced. Always fast and done professionally. Price is fair too! They even went as far as to line the trunk with cardboard so the old tires wouldn't get the interior dirty. Thank you!
Suzette Parry
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March 15, 2022
Friendly and communicative staff. People of integrity who strive to do good work and take care of their customers. These guys were such a help navigating our insurance following an accident. They have gone above and beyond in their services and we feel so blessed to have found them. Our car was fixed up in a timely fashion and they even did additional work for us. Would recommend.
Emily Grace
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July 02, 2023
Paul and Brian always take care. Fixed my ac here. Do my oil changes here. Get my tires changed here. Get buds. Once i had an insurance claim Paul handled. Body shop on site. Good mechanics.
Reviews praising Brian reflect work done by a skilled technician who no longer appears to be with this shop. Current service under Paul does not reflect that same standard. Read carefully before trusting positive reviews. Every glowing review you see is about Brian. Brian left this business to Paul sometime around mid-2025. These are two fundamentally different experiences under the same business name. That distinction is not obvious and it matters enormously. Brian? Stellar. Replaced a clutch including master and slave cylinder, fast and fairly priced. Clearly knew European engineering. Paul? A different story entirely. Under Paul's direction: 3 months of delays to replace a clutch and ball joint on a camper van being used as emergency housing by a Lahaina fire survivor. This was a fact Paul was explicitly told - SOMEONE LIVES IN THIS VEHICLE. Phone goes straight to voicemail, always. It was also made clear to provide an estimate BEFORE doing the work. After nearly begging for the vehicle back, we received a massive bill including $75 for fuel and $80 for a locking gas cap on a vehicle returned with NO gas in the tank. $75 more than fills this tank even at $5/gal. The gas station is less than one block away, they surely did not drive 200 miles to make sure the repairs were solid. During that same job Paul's team broke the speedometer cable, didn't mention it, and let the vehicle drive away with no fuel and no functional speedometer. When we returned, Paul claimed it "must have broken on its own" and quoted hours of labor at $180/hr plus $200 for a part available online for $50la. This is labor that existed solely because his team broke a part during their normal repair job. Even if it was old and fragile they could have at least warned us. After 3 months of waiting for parts... and a $3800 bill for a clutch that cost $1600 from Brian a few years earlier... only to then have to come back and have them try to gouge us further. So while he is trying to sell us on overpriced repairs for damages his team did I ask him about the loud exhaust, because now it just sounds LOUD. That brings us to: In a subsequent insurance claim Paul promised to photograph the exhaust damage and submit an estimate promptly. He waited so long the claim closed. We had to chase him down by voicemail — naturally — to get the estimate submitted at all. We ordered every part on his estimate with expedited shipping to HAWAII. No delays this time. Brought everything to the shop, laid the parts out, walked him through fitment, assured him not only did we order all the parts and correct part numbers received, but we ordered parts he failed to list. Paul warned us that since we supplied parts he "couldn't guarantee they'd be correct." This is about parts sourced directly from his own insurance estimate that he wrote. One week later, no call. We called. Voicemail. He called back to inform us the parts were wrong. Paul submitted that estimate to the insurance company based on stock OEM catalog data, without physically inspecting a vehicle with obviously custom dual exhaust. He did not verify that the parts he put on the estimate matched the actual components on this specific van. When confronted, he blamed us, refused to acknowledge the error was his, and suggested a few hours of welding at shop rates would solve a problem created entirely by his own incomplete assessment. Had he ordered the parts himself, at his leisure, and then discovered they were the wrong parts he would have had to leisurely order correct parts, likely increasing the costs due to his own negligence in managing insurance claims. What Paul didn't know: I have been the primary mechanic on this vehicle for years. I only hire out work I don't want to deal with. I know exactly what competent inspection looks like. I told him I would rather do the work myself than be lied to one more time and billed double on the entire job for 15 minutes of welding and a pile of wrong parts he had us order. Brian earned every positive review here. Paul has earned none of them. Buyer beware.
Outstanding personal service, Brian answered my call versus a machine. I towed my car over, they worked on it. I stayed and Brian gave me a ride to Kyla Bistro for lunch because the places close by were closed. Offered to puck me u afterwards. They fixed everything. Super happy. Definitely recommend their services
I have brought a few vehicles here over the years to have the tires replaced. Always fast and done professionally. Price is fair too! They even went as far as to line the trunk with cardboard so the old tires wouldn't get the interior dirty. Thank you!
Friendly and communicative staff. People of integrity who strive to do good work and take care of their customers. These guys were such a help navigating our insurance following an accident. They have gone above and beyond in their services and we feel so blessed to have found them. Our car was fixed up in a timely fashion and they even did additional work for us. Would recommend.
Paul and Brian always take care. Fixed my ac here. Do my oil changes here. Get my tires changed here. Get buds. Once i had an insurance claim Paul handled. Body shop on site. Good mechanics.