Pacific Motor Works, Inc.

3135 Lower Kula Rd, Kula, HI 96790, USA

About Pacific Motor Works, Inc.

3.3 / 5

from reviews

    Michelle Peacock
    July 26, 2023

    Outstanding personal service, Brian answered my call versus a machine. I towed my car over, they worked on it. I stayed and Brian gave me a ride to Kyla Bistro for lunch because the places close by were closed. Offered to puck me u afterwards. They fixed everything. Super happy. Definitely recommend their services

    Emily Grace
    July 02, 2023

    Paul and Brian always take care. Fixed my ac here. Do my oil changes here. Get my tires changed here. Get buds. Once i had an insurance claim Paul handled. Body shop on site. Good mechanics.

    Saunders Newton
    August 18, 2020

    10/10 in every category I have a 2010 Mercedes Benz and it had a rattling every time it started up and heavy heavy vibrations throughout the car once I got up to 40 50 MPH... I thought I was in serious trouble, turns out the new Mercedes specialist Peter, diagnosis's that it was only the mounts. The engine mounts and transmission mount were flattened and I needed new ones. He not only solved the problem that day, he also gave me tips about the car and things to be aware of later down the road as far as maintenance and upkeep. Very professional, Calm and skilled, I know he cares about his work and I'll be coming back when necessary. The manager Brian at the front desk took very good care of me too, had great customer service. I did some calling around and they had the best price. heard great things about this company from coworkers and friends and I'm happy to have had the experience I did. Absolutely recommend to a friend. Thank you Peter and Brian!

    Suzette Parry
    March 15, 2022

    Friendly and communicative staff. People of integrity who strive to do good work and take care of their customers. These guys were such a help navigating our insurance following an accident. They have gone above and beyond in their services and we feel so blessed to have found them. Our car was fixed up in a timely fashion and they even did additional work for us. Would recommend.

    Chris Bramley
    March 16, 2022

    I never write reviews, but this a Buyer Beware situation. I will stick to the facts: I brought my car to PMW on Wed, and was led to believe it would be fixed on Thurs, or Fri latest. I received it back 8 days later, and it was not in running condition. So you know, they apparently run on a first come, first serve schedule - so there is not really a possibility of scheduling a specific time for a repair. When I dropped it off my vehicle, it ran fine. They were supposed to fix and oil leak and an exhaust issue. When I received it back, the engine was at maybe 50% power. I took it to a different mechanic (after PCW) and he said that multiple items inside the engine had been gerry rigged on, and broken. I am really disappointed to have spent $1250 here and received the car back in non-running condition. To top it off, the oil leak and exhaust were never fixed. For what it's worth, Brian and Paul seem like really nice guys, but I will not be taking my car back to PCW.

    Pacific Motor Works, Inc.

    Our Address

    3135 Lower Kula Rd, Kula, HI 96790, USA

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