I spent $50,000 on a solar system with this company and we've had several issues. I completely understand that issues come up, however getting help to fix things is extremely difficult. They only have 1 tech who is completely overworked, no time for emergencies even, and the two girls in the office are extremely rude! Jasmine offers to call you back but never does, you'll spend a ton of time following up on your own.
With such a high ticket product, you'd think the company has the proper infrastructure to support it, but they absolutely do not.
Irene Ryding
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July 10, 2019
We have a tesla battery system through Rising Sun. Their technician shows up ten days ago without appointment, (just shows up!) takes us down and did it incorrectly. Now they need a part to reinstall and they do not have it on island. We have been calling every day because we are without battery. They are clueless, do not return calls, have no idea when the part will arrive, have no tracking number on the part, nobody knows anything. This is the worst service....still waiting for a resolution!
John Bendon
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February 06, 2019
I have used Rising Sun on several projects. Their team has done excellent work.
I spent $50,000 on a solar system with this company and we've had several issues. I completely understand that issues come up, however getting help to fix things is extremely difficult. They only have 1 tech who is completely overworked, no time for emergencies even, and the two girls in the office are extremely rude! Jasmine offers to call you back but never does, you'll spend a ton of time following up on your own. With such a high ticket product, you'd think the company has the proper infrastructure to support it, but they absolutely do not.
We have a tesla battery system through Rising Sun. Their technician shows up ten days ago without appointment, (just shows up!) takes us down and did it incorrectly. Now they need a part to reinstall and they do not have it on island. We have been calling every day because we are without battery. They are clueless, do not return calls, have no idea when the part will arrive, have no tracking number on the part, nobody knows anything. This is the worst service....still waiting for a resolution!
I have used Rising Sun on several projects. Their team has done excellent work.