Every single thing about Roy’s is perfection. The customer service is top notch, the timing of each dish is excellent, and above all, the flavors are immaculate. Each and every bite of all the dishes we ordered were wiped clean- way too difficult to even choose what to order because it all sounded amazing.
Megan Williams
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March 07, 2025
We loved our server here. Not only was he great, but the entire staff seemed awesome and made the experience fabulous. We got two different streaks, and the winner was definitely the filet mignon. Both were good and had some pretty good sides. However, I did think it was a little pricey for what we got. The cheesecake was creamy and a perfect blend of ube and vanilla cheesecake.
Marta A Rivera Diaz
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March 17, 2025
Roy's Kaanapali served us hostility masked by politeness.
Arriving 15 minutes early for our reservation, we found the waiting area sparse but adequate for us all to sit once another party was seated. The restroom was clean and stocked. However, the hostess—a dismissive blonde woman with a bun—tried seating us, including our minor children, in the bar. When we requested another table, she curtly insisted none were available by the window. After clarifying that we hadn’t requested one by a window, she led us to a table near the kitchen—a few feet from a four-top table by the window sitting empty. That set the tone for the night.
Service remained unwelcoming and rude. Our waiter, Michael, was mostly absent and brusque when present, cutting us off mid-sentence. Only one server, Sarah, showed any warmth and responded to us when we requested something.
The food was mostly good but flawed. The mai tais came garnished with limes that were brown. My husband enjoyed his steak, though they were out of the lobster tail he wanted to add to it. My grilled au and shrimp duo arrived lukewarm, the fish dried out. Our daughter found her honey mustard short rib just "okay," while our son's ribeye was well-prepared but the plate presentation was clunky and lazy. The calamari was a hit, but the Caesar salad wasn’t worth the price, nor was the beet salad, which seemed to feature canned, diced beets.
Service was slow—our entrées took over 20 minutes. Empty dishes and glasses gathered on the table because Michael was too busy standing at the pass to bother checking on us. In the open kitchen, cooks lacked proper equipment like a salamander, resorting to makeshift methods like holding food up to the broiler, leading to unevenly/improperly cooked dishes like my au.
The final straw? Watching a party of two get seated at the once "unavailable" window table. We paid over $400 for average food and inhospitable service, spending the meal pointing out disparities in how we were treated. Lesson learned: we won’t return and I don't recommend it.
John Fanaris
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March 01, 2025
Very disappointed. Very bright and unappealing. Felt like a hotel banquet room. Food was just ok. Used to be amazing. What happened?? We started with saffron shrimp and pork ribs (used to be one of our favorites) and they were both flavorless and just not very good. We ended up leaving and cancelling our dinner entre's. Lights were so bright and decor super stale..out of the 70's or 80's.. server was ok but not super welcoming or happy to be there. Very sad one of our favorite places has declined so much
Kathy Condon
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November 05, 2024
Lovely dinner by the glass wall. From the minute, our party of five walked in, we were graciously treated.
The cocktails were excellent, and everyone enjoyed every course.
As usual, we expected quality food...we certainly were not disappointed.
Our Address
2290 Kaanapali Pkwy Suite A, Lahaina, HI 96761, USA
Every single thing about Roy’s is perfection. The customer service is top notch, the timing of each dish is excellent, and above all, the flavors are immaculate. Each and every bite of all the dishes we ordered were wiped clean- way too difficult to even choose what to order because it all sounded amazing.
We loved our server here. Not only was he great, but the entire staff seemed awesome and made the experience fabulous. We got two different streaks, and the winner was definitely the filet mignon. Both were good and had some pretty good sides. However, I did think it was a little pricey for what we got. The cheesecake was creamy and a perfect blend of ube and vanilla cheesecake.
Roy's Kaanapali served us hostility masked by politeness. Arriving 15 minutes early for our reservation, we found the waiting area sparse but adequate for us all to sit once another party was seated. The restroom was clean and stocked. However, the hostess—a dismissive blonde woman with a bun—tried seating us, including our minor children, in the bar. When we requested another table, she curtly insisted none were available by the window. After clarifying that we hadn’t requested one by a window, she led us to a table near the kitchen—a few feet from a four-top table by the window sitting empty. That set the tone for the night. Service remained unwelcoming and rude. Our waiter, Michael, was mostly absent and brusque when present, cutting us off mid-sentence. Only one server, Sarah, showed any warmth and responded to us when we requested something. The food was mostly good but flawed. The mai tais came garnished with limes that were brown. My husband enjoyed his steak, though they were out of the lobster tail he wanted to add to it. My grilled au and shrimp duo arrived lukewarm, the fish dried out. Our daughter found her honey mustard short rib just "okay," while our son's ribeye was well-prepared but the plate presentation was clunky and lazy. The calamari was a hit, but the Caesar salad wasn’t worth the price, nor was the beet salad, which seemed to feature canned, diced beets. Service was slow—our entrées took over 20 minutes. Empty dishes and glasses gathered on the table because Michael was too busy standing at the pass to bother checking on us. In the open kitchen, cooks lacked proper equipment like a salamander, resorting to makeshift methods like holding food up to the broiler, leading to unevenly/improperly cooked dishes like my au. The final straw? Watching a party of two get seated at the once "unavailable" window table. We paid over $400 for average food and inhospitable service, spending the meal pointing out disparities in how we were treated. Lesson learned: we won’t return and I don't recommend it.
Very disappointed. Very bright and unappealing. Felt like a hotel banquet room. Food was just ok. Used to be amazing. What happened?? We started with saffron shrimp and pork ribs (used to be one of our favorites) and they were both flavorless and just not very good. We ended up leaving and cancelling our dinner entre's. Lights were so bright and decor super stale..out of the 70's or 80's.. server was ok but not super welcoming or happy to be there. Very sad one of our favorite places has declined so much
Lovely dinner by the glass wall. From the minute, our party of five walked in, we were graciously treated. The cocktails were excellent, and everyone enjoyed every course. As usual, we expected quality food...we certainly were not disappointed.