Target
100 Ho'okele St, Kahului, HI 96732, USAAbout Target
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100 Ho'okele St, Kahului, HI 96732, USA
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I was fortunate enough to receive an invitation to their preview night (3.3.15) by a friend, thus avoiding maddening crowds on public opening day of 3.4.15. THE STORE: Maui's first Target boasts a Starbucks, Pizza Hut Express with a small seating area with views of the front parking lot, and pharmacy. The overall layout is easy to navigate with wide aisles and lots of checkout stands. The grocery and household goods sections which are what I'm most interested in, far exceeds their competitor's offerings by a big margin. My long hunt for a decent-looking indoor trash can has finally ended. The meats, fruits, and veggies all looked fresh and were priced very competitively or cheaper than supermarkets. And best of all? The majority of things were cheaper here than at Wally's. Score! The electronics department was well organized, especially the DVD's and Bluray's. No piles to rummage though, only neat-looking racks. Yes! They do have a tiny garden section, no plants, just a few tools and fertilizers. The pet section was okay. The variety of leashes and collars were on the small side but the food was plentiful. No fish for sale. TIP: They sell Papyrus-brand cards! OVERALL: A great addition to Maui's market, but I find myself at Walmart more as they have everything I need and then some.
Although Target is clean and neat, their policies are the worst! Here are a few I encountered this past week: I ordered a special gift box on my shampoo/conditioner. It was on sale for 50% off so I ordered 3 gift boxes. They arrived today damaged. All three boxes were leaking conditioner. At customer service, I showed them the damage and asked them to reorder. Because the item is no longer on sale I would have to pay full price plus shipping AGAIN! My only options was a refund or keep the damaged gift boxes. No offer to adjust the price or to exchange out the damaged bottles. Also this week a special on $100 Apple gift card purchase came with a free $15 Target gift card. Then I saw the charge on my creditcard. I was charged for the free gift card. They didn’t apply it to my purchase. I’d say that’s stealing, unethical, sneaky, and customer service was no help. This is my last with Target. I’ll stick with Amazon and free shipping and no question returns. This is an update to my previous one star review above. I recently bought an item from the shelving department. The box was trashed so I returned it in a plastic bag and the star of this review at customer service said no problem! She checked to see if there were more in stock and asked another employee to get it since I couldn’t reach it the first time. I waited about 15 minutes and that lady brought it to me. The paperwork work was already done so I was out the door. What an exceptional customer service agent. She had it all figured out to make me a happy customer and proceeded to do just that. I don’t have my receipt but if you could find out her name, I’d like to know it. My experience was a 10/10. She deserves a raise or promotion or both. I’m a target believer!
Also looked through women's clothes and accessories yesterday in my local Maui Target store. Women's clearance section in the back corner was extremely messy and totally unacceptable. Disorganized, disheveled hanging clothes racks. Stained items. There were piles of loose clothes and hangers on top of and underneath all of the hanging racks and on the floor in the area. Better quality, more effective hangers with grooves, hooks or clips (like regular hangers!) need to replace their current version. The proof of their inefficiency is obvious. I felt compelled to take and share photos of this mess. The staff members or managers who are assigned or responsible for that section should be retrained, reprimanded, or terminated immediately. It actually made me feel ashamed and embarrassed as a loyal customer who has recommended this store for several years. I'll recommend Walmart, Foodland grocery stores, and local retail businesses to visitors for their shopping more frequently instead.
Make sure if you shop the sales rack that they mark things correctly. Found numerous “sales” that were marked for all sizes that then when I checked out they said was a mistake on their part. They will not honor ticket prices even if it the sale sticker is physically attached to the item. If you ask them to they will ignore you for 15 minutes and then say “no we don’t honor things for our mistakes”. Staff on floor is fantastic- just the front end are miserable to deal with!
This target has the best pharmacy I’ve found by far. The staff is always so helpful and their text messaging feature is great for refill reminders!