Worst experience in customer service ever. Cashier/Barista (in red, Clifton) doing his thing. The manager (in black, didn't get her name, short stocky lady) working the drive thru. Waited very patiently for the barista to finish. Manager done with her line and comes over but instead of asking me for my order, she goes and asks her friend behind me what she wants and gives it to her for free. Meanwhile barista finishes making the drinks for the customer before me and does what he needs to thinking the manager was helping me. Watching the 2 of them for awhile I finally had to ask if anyone was going to take my order.
Nicole Pacer
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December 20, 2024
Cute, lots of menu items, and places to sit and enjoy the coffee, tea, and pastries! The matcha latte and lilikoi muffin were very good.
Olivia howland
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July 08, 2024
Do NOT go here! Unless you like your coffee overly sweet and half made properly. I am not one to write reviews or complain, ever! I work in the hospitality industry and know first thing about F&B service. But this place is a Disgrace. The baristas don’t know what they’re doing. Everytime I get a coffee here they always mess up my order. Iced instead of hot. Or they put a whole cup full of the powdered flavor they use which makes your coffee way too sweet! This time my husband went to get us coffee and he comes back with a regular latte that’s not even a full cup! Literally poured it to be maybe 1/3 of the way full. You’re better off going to Starbucks across the street.
Chris M
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July 12, 2024
I’m writing this from Starbuck’s across the street. I was trying to get a bagel and a coffee. Three of yesterday’s bagels were on display, and I didn’t see what I wanted, which was sesame. The manager gave me a weird answer when I asked if they had anymore in back. Then she walked away. A barista came over and I guess I was taking too long to decide if I wanted a different item and she walked away. Feeling like I was annoying them, I decided to used the restroom. It was clean. thank you. When I came out there was another customer and I got behind her. Then another barista came over and told her “I will be right with you,” and turned her back on us and went to break down some boxes. I felt like the customers are annoying, like luggage, and a low priority here, so I went across the street to Starbucks and got my bagel and coffee.
TA
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November 20, 2022
Not really a coffee drinker, but love their cold drinks and food items! I like their baristas.I appreciate the hard, multitasking work it takes (especially with staff shortages) and because I know I’m about to get something really ono and because I am too lazy to make these drink and food items myself so I have no reason to complain about this convenience. I mean it’s a small coffee shop with a convenient drive-thru on an island 🏝
Worst experience in customer service ever. Cashier/Barista (in red, Clifton) doing his thing. The manager (in black, didn't get her name, short stocky lady) working the drive thru. Waited very patiently for the barista to finish. Manager done with her line and comes over but instead of asking me for my order, she goes and asks her friend behind me what she wants and gives it to her for free. Meanwhile barista finishes making the drinks for the customer before me and does what he needs to thinking the manager was helping me. Watching the 2 of them for awhile I finally had to ask if anyone was going to take my order.
Cute, lots of menu items, and places to sit and enjoy the coffee, tea, and pastries! The matcha latte and lilikoi muffin were very good.
Do NOT go here! Unless you like your coffee overly sweet and half made properly. I am not one to write reviews or complain, ever! I work in the hospitality industry and know first thing about F&B service. But this place is a Disgrace. The baristas don’t know what they’re doing. Everytime I get a coffee here they always mess up my order. Iced instead of hot. Or they put a whole cup full of the powdered flavor they use which makes your coffee way too sweet! This time my husband went to get us coffee and he comes back with a regular latte that’s not even a full cup! Literally poured it to be maybe 1/3 of the way full. You’re better off going to Starbucks across the street.
I’m writing this from Starbuck’s across the street. I was trying to get a bagel and a coffee. Three of yesterday’s bagels were on display, and I didn’t see what I wanted, which was sesame. The manager gave me a weird answer when I asked if they had anymore in back. Then she walked away. A barista came over and I guess I was taking too long to decide if I wanted a different item and she walked away. Feeling like I was annoying them, I decided to used the restroom. It was clean. thank you. When I came out there was another customer and I got behind her. Then another barista came over and told her “I will be right with you,” and turned her back on us and went to break down some boxes. I felt like the customers are annoying, like luggage, and a low priority here, so I went across the street to Starbucks and got my bagel and coffee.
Not really a coffee drinker, but love their cold drinks and food items! I like their baristas.I appreciate the hard, multitasking work it takes (especially with staff shortages) and because I know I’m about to get something really ono and because I am too lazy to make these drink and food items myself so I have no reason to complain about this convenience. I mean it’s a small coffee shop with a convenient drive-thru on an island 🏝